11
GB
Troubleshooting
Your washing machine could fail to work. Before contacting the Technical Assistance Centre (see “Assistance”), make sure
that the problem cannot be not solved easily using the following list.
Problem:
The washing machine does not
switch on.
The wash cycle does not start.
The washing machine does not
take in water (“H2O” will flash on
the display).
The washing machine continuously
takes in and
drains water.
The washing machine does not
drain or spin.
The washing machine vibrates a lot
during the spin cycle.
The washing machine leaks.
The “option” indicator lights and the
“start/pause” indicator light flash and
an error code appears on the display
(e.g.: F-01, F-..).
There is too much foam.
Possible causes / Solutions:
• Theapplianceisnotpluggedintothesocketfully,orisnotmakingcontact.
• Thereisnopowerinthehouse.
• Thewashingmachinedoorisnotclosedproperly.
• TheON/OFFbuttonhasnotbeenpressed.
• TheSTART/PAUSEbuttonhasnotbeenpressed.
• Thewatertaphasnotbeenopened.
• Adelayedstarthasbeenset(see “Running a wash cycle”).
• Thewaterinlethoseisnotconnectedtothetap.
• Thehoseisbent.
• Thewatertaphasnotbeenopened.
• Thereisnowatersupplyinthehouse.
• Thepressureistoolow.
• TheSTART/PAUSEbuttonhasnotbeenpressed.
• Thedrainhoseisnotfittedataheightbetween65and100cmfromthefloor
(see “Installation”).
• Thefreeendofthehoseisunderwater(see “Installation”).
• Thewalldrainagesystemisnotfittedwithabreatherpipe.
If the problem persists even after these checks, turn off the water tap, switch
the appliance off and contact the Assistance Service. If the dwelling is on one of
the upper floors of a building, there may be problems relating to water drainage,
causing the washing machine to fill with water and drain continuously. Special
anti-draining valves are available in shops and help to avoid this inconvenience.
• Thewashcycledoesnotincludedraining:somewashcyclesrequirethedrain
phase to be started manually.
• The“Easyiron”optionhasbeenactivated:Tocompletethewashcycle,press
the START/PAUSE button (see “Wash cycles and options”).
• Thedrainhoseisbent(see “Installation”).
• Thedrainageductisclogged.
• Thedrumwasnotunlockedcorrectlyduringinstallation(see “Installation”).
• Thewashingmachineisnotlevel(see “Installation”).
• Thewashingmachineistrappedbetweencabinetsandwalls(see “Installation”).
• Thewaterinlethoseisnotscrewedonproperly(see “Installation”).
• Thedetergentdispenserdrawerisblocked(forcleaninginstructions,see
“Care and maintenance”).
• Thedrainhoseisnotfixedproperly(see “Installation”).
• Switchoffthemachineandunplugit,waitforapproximately1minuteand
then switch it back on again.
If the problem persists, contact the Technical Assistance Service.
• Thedetergentisnotsuitableformachinewashing(itshoulddisplaythetext
“for washing machines” or “hand and machine wash”, or the like).
• Toomuchdetergentwasused.
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