13
GB
Troubleshooting
ServiceTroubleshootingPrecautions CareProgrammes DetergentsInstallation Description
Your washing machine could fail to work. Before calling for Assistance (see page 14), make sure the problem
can't easily be solved by consulting the following list.
Problem
The washing machine won't
start.
The wash cycle won't start.
The washing machine fails to
load water.
The washing machine
continuously loads and unloads
water.
The washing machine does not
drain or spin.
The washing machine vibrates
too much during the spin cycle.
The washing machine leaks.
The programme selector knob
keeps turning?
There is too much foam.
Possible causes/Solution:
The appliance is not plugged into the socket, or not enough to
make contact.
There has been a power failure.
The appliance door is not shut properly.
The
button has not been pressed.
The water tap is not turned on.
The water inlet hose is not connected to the tap.
The hose is bent.
The water tap is not turned on.
There is a water shortage.
The water pressure is insufficient.
The drain hose is not fitted between 65 and 100 cm from the floor
(see page 3).
The free end of the hose is underwater (see page 3).
The wall drainage system doesn't have a breather pipe.
If the problem persists even after these checks, turn off the water tap,
switch the appliance off and call for Assistance. If the dwelling is on
one of the upper floors of a building, there may be drain trap problems
causing the washing machine to load and unload water continuously.
In order to avoid such an inconvenience, special anti-drain trap valves
are available in shops.
The programme does not foresee the draining: some programmes
require enabling the draining manually (see page 8).
The Anti-crease function is enabled (where available): This function
requires enabling the draining manually.
The drain hose is bent (see page 3).
The drain duct is clogged.
The drum was not unblocked correctly during installation (see page 2).
The washing machine is not level (see page 2).
The washing machine is closed in between furniture cabinets and
the wall (see page 2).
The water inlet hose is not screwed on correctly (see page 2).
The detergent dispenser is obstructed (to clean it, see page 12).
The drain hose is not secured properly (see page 3).
Wait a few minutes for the drain pump to empty the tub, switch the
washer off, select one of the symbols stop/reset
, then switch it
back on. If the knob continues to turn, call for assistance because i
t is showing an anomaly.
The detergent is not suitable for machine washing (it should bear
the definition "for washing machines" or "hand and machine wash",
or the like).
You used too much detergent.
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